aldin99 believes that gambling should always be a source of entertainment — never a source of financial stress or personal harm. This page sets out our full commitment to responsible gambling, the tools available to every player, and how to access support if you or someone you know needs help.
Responsible gambling is not a page on our website — it is a set of principles embedded into how we design, operate, and improve the aldin99 platform every single day.
We verify every player's age before withdrawal. No exceptions. Underage accounts are immediately closed and funds are removed.
Every aldin99 player can set their own deposit, loss, and session limits directly from their account settings — no waiting, no forms.
Request a temporary pause or permanent self-exclusion at any time. We act on exclusion requests within 24 hours and never market to excluded players.
Our support team is available 24/7. If you tell us gambling is becoming a problem, we treat it with full seriousness and connect you to the right resources.
All of the following tools are built directly into the aldin99 platform and are accessible to every registered player at any time through the account settings menu.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits can be made until the period resets. Requests tolower your limit take effect immediately. Requests to increase a limit are subject to a 24-hour cooling-off period — giving you time to reconsider.
Set a net loss threshold for any defined period — daily, weekly, or monthly. Once your losses reach that threshold, aldin99 will prevent further wagering until the limit period resets. Like deposit limits, reductions apply immediately while increases carry a 24-hour delay. Loss limits are one of the most effective tools for keeping gambling within a budget you are genuinely comfortable with.
Configure maximum session durations and on-screen reminders that alert you when you have been playing for a set amount of time. When your session limit is reached, you will be automatically logged out. Session limits can be set from as little as 30 minutes — useful for players who find it easy to lose track of time during live casino or in-play betting.
If you want to take a short break from gambling without committing to a full self-exclusion, a cooling-off period lets you temporarily suspend your account for 24 hours,7 days, 1 month, or 3 months. During a cooling-off period, you cannot deposit, wager, or access your balance. Your account and funds are held safely and restored when the period ends.
Self-exclusion goes further than a cooling-off period. You can choose a minimum exclusion period of 6 months, 1 year, 3 years, or permanent closure. During self-exclusion, aldin99 will close your account, remove you from all promotional communications, and take reasonable steps to prevent re-registration. A permanent self-exclusion cannot be reversed — it is our most serious player protection measure.
Reality check pop-up notifications appear at intervals you choose — every 30, 60, or 90 minutes — while you are actively playing. Each check shows you how long you have been playing, how much you have wagered, and your net result for the session. You can choose to continue playing or log out. Reality checks are a simple but highly effective awareness tool, particularly during late-night sessions.
The minimum age to hold an aldin99 account and place any wager — on sports, casino games, or any other market on the platform — is 21 years old. This is not just a policy checkbox. It is one of the most important player protection measures we operate.
All users are required to complete identity verification (KYC) before their first withdrawal, and age is one of the first things we confirm. Where we have reason to suspect that an account holder may be under 21, we will suspend the account and request additional documentation immediately — regardless of account balance or activity history.
If an account is confirmed to belong to a person under the age of 21, the account will be permanently closed, all wagers will be voided, and any deposits made will be reviewed in line with our standard refund procedures.
For Parents and Guardians: If you share a device with younger family members, we strongly encourage you to log out after each session, use device-level parental controls, and keep your account credentials private. We support any parent or guardian seeking information on how to prevent minors from accessing gambling services.
KYC includes age verification. Every aldin99 player must provide a valid government-issued photo ID — such as a Malaysian MyKad, Driver's Licence, or Passport — as part of the KYC process. No withdrawal is processed before we have confirmed identity and age.
Problem gambling can develop gradually and may not be obvious at first — even to the person experiencing it. aldin99 encourages all players to regularly reflect on their gambling behaviour. The following are common warning signs that gambling may be becoming a problem.
Chasing losses — placing more bets or increasing stake sizes to try to recover money that has already been lost.
Betting beyond your means — wagering money that is earmarked for essential expenses such as rent, utility bills, groceries, or loan repayments.
Borrowing to gamble — taking loans or asking friends or family for money in order to fund your betting activity.
Inability to stop — finding it difficult to log off or stop playing even when you intended to, or when you have reached a loss limit you set for yourself.
Hiding gambling activity — being secretive with partners, family, or friends about the amount of time spent gambling or the amounts wagered and lost.
Gambling to escape — using gambling as a way to cope with stress, anxiety, loneliness, or other emotional difficulties rather than as entertainment.
Neglecting responsibilities — missing work, neglecting family responsibilities, or cancelling social plans in order to gamble.
Mood dependent on results — feeling irritable, anxious, or depressed after losing, or experiencing an inability to enjoy other activities unless gambling is involved.
Tick any statement below that applies to your gambling behaviour over the past 30 days. This is not a clinical assessment — it is a simple prompt to help you reflect honestly. If you tick three or more boxes, we encourage you to speak with one of the support organisations listed further down this page.
I have spent more money gambling than I intended to on at least one occasion.
I have gone back to try to win back money I lost gambling.
Gambling has caused me stress, anxiety, or tension at home or at work.
I have spent money on gambling that was set aside for bills or essential expenses.
I have hidden my gambling activity from someone I am close to.
I have felt irritable or restless when I tried to cut down on gambling.
Gambling has caused me to miss work, family commitments, or social plans.
I have gambled to relieve stress, worry, or difficult emotions rather than for entertainment.
Requesting a self-exclusion is straightforward. You do not need to explain your reasons, and our team will never try to disuade you or offer you a bonus to change your mind. Your welfare is the only priority. Here is how the process works:
Start a live chat on the aldin99 platform or send an email to [email protected] with the subject line "Self-Exclusion Request". Our team is available 24/7.
Tell us whether you want a cooling-off period, a fixed-term exclusion, or a permanent closure. You do not need to give a reason. See the options below for details on each type.
We will verify your account identity to process the request securely. This typically takes no more than 5 minutes via live chat.
Your account will be suspended and all marketing removed within24 hours of your confirmed request. For urgent cases, we can act immediately during live chat.
You will receive a confirmation to your registered email address once the exclusion is active. Keep this for your records.
aldin99 offers several levels of exclusion to suit different needs. If you are unsure which to choose, our support team can talk you through the options without judgment.
A temporary pause on your account. Suitable for players who want a short break without full closure. Account and balance are preserved.
Your account is closed for a minimum of 6 months. At the end of the period, you must actively request reinstatement — it is not automatic.
Full account closure for 1, 2, or 3 years. You are removed from all marketing and cannot request reinstatement before the exclusion period expires.
Your account is permanently and irrevocably closed. You are blocked from re-registering. This is our strongest protection tool and cannot be reversed under any circumstances.
If you have self-excluded and later attempt to register a new account, aldin99 will close that account immediately upon identification. Circumventing self-exclusion is a breach of our Terms & Conditions.
Financial limits are one of the most practical tools for responsible gambling. aldin99 makes it easy to configure limits in MYR across multiple timeframes — and we make it deliberately harder to increase them than to decrease them. Here is a summary of available limit types and how they work.
Maximum MYR amount you can deposit within a rolling 24-hour period. Resets at midnight.
Maximum MYR deposit across 7-day period. Ideal for players who budget on a weekly basis.
A calendar-month deposit cap — aligns naturally with monthly income and household budgets.
Once your net losses reach the threshold you set, further wagering is blocked until the limit period resets.
Caps the length of each uninterupted playing session. Automatic logout when limit is reached.
Limit Reduction is Instant. If you reduce any limit — deposit or loss — the change takes effect immediately. Limit increases require a minimum24-hour waiting period after your request, during which you cancel the increase and keep your current lower limit.
Setting limits on aldin99 takes under two minutes and does not require contacting support. Here is where to find each control in your account.
Log in to aldin99 using your registered credentials. Ensure you are on a secure device.
Click on your username or profile icon in the top-right corner of the platform to access your account menu.
Navigate to the Responsible Gambling section of your account settings. All limit controls are consolidated here.
Enter your desired limit amounts for each control type. Confirm and your limits are applied immediately.
You will see a confirmation and your new limits are active on the next deposit or gaming session. You can review or adjust them at any time.
If you have difficulty finding or setting limits, contact our 24/7 support team via live chat or at [email protected] — we will help you set them directly.
If you or someone you care about is struggling with gambling, please reach out. The following organisations offer free, confidential support — no referal needed, and no judgment.
Malaysia's national social welfare helpline, operated by the Ministry of Women, Family and Community Development. Free, confidential counseling available 24 hours a day, including for gambling-related issues.
GamCare provides free information, support, and counseling for anyone affected by problem gambling. Their trained advisers offer non-judgmental help to players and affected family members. Available via chat and phone.
A worldwide fellowship of people who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from compulsive gambling. Meetings available online and in-person.
Our in-house support team can help you activate responsible gambling tools, initiate a self-exclusion, or simply provide a listening ear and point you towards professional support services. Available 24/7 via live chat.
If you contact aldin99's support team about a gambling concern, we will treat that conversation with complete seriousness and confidentiality. We will not attempt to offer bonuses, change your mind, or continue marketing to you. We will instead help you activate the tools you need — or refer you to the right external support — as quickly as possible.
aldin99 is built for players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and beyond who want a platform they can trust to treat them fairly — in good sessions and difficult ones alike. Use our tools, know your limits, and reach out any time.
For players aged 21 and above only. Gambling involves financial risk. Never chase losses. Set limits before you play. If gambling stops being fun, stop playing and reach out for help. Talian Kasih: 15999.